Comment by thwarted
1 day ago
You don't have an on-call rotation but do have people dedicated to vendor relationships, and that guy works on the weekend? I'm not sure how you completely avoid getting alerts on the weekend for third-party payment processor issues, which can happen anytime, if you actually want to transact business on the weekend.
> You don't have an on-call rotation but do have people dedicated to vendor relationships, and that guy works on the weekend?
I'm an account manager. My clients will phone at almost any time, weekends included, if they feel there issue wasn't yet looked at by the on call dev.
I said vendor here but it’s more like banks we work with. So there’s someone responsible for the technical side of banking relationships.
But yeah it’s kinda a zone where most weekends there’s no problems so it’s not a huge priority… until it is
somehow having a contact at a bank who works on the weekend is more difficult to believe than a random vendor
I don't know what exactly GP works on, but 'bank' covers a lot of ground and some things happen on weekends. 'Open Banking' APIs, and some payment rails for example.