Comment by zahlman
1 day ago
> Exercising your self-determination in a way that is obviously noxious
But we weren't, and it wasn't.
People were overwhelmingly trying to be polite and factual about what needed to happen for a question to be reopened, the entire time I tried using the site. The yelling and cursing overwhelmingly came from people who imagined that they were entitled to do things that were explicitly against policy, simply because of UI affordances.
We are not the ones who created those UI affordances. We had no control over any detail of the reputation system or the review queues. We had no way to show you the things you needed to read except to link them to you, and we were constantly confronted by people who interpreted any kind of hyperlink to policy in a discussion as inherently rude. We had no control over the onboarding flows that failed to show those things to you. The only access we had was to produce a mini-faq (https://meta.stackoverflow.com/questions/251225) out of Q&A on the meta site (which really should not itself have used the Q&A format IMO, but that is also something that was completely out of our control).
And for the cases where people got out of line, there was a flagging system all over the place and moderators who took complaints seriously; and there was also a meta site where people could come to have policy explained in more detail. But it was genuinely rare that people who actually knew better, actually got out of line.
It was far more common for people to complain loudly that they were hard done by because someone downvoted their question (which genuinely merited it, per the purpose of downvotes on the site) and didn't leave a detailed comment explaining why (which is not an expectation ever imposed on Redditors or anyone else, and is an action protected by policy because i) there's hovertext on the down arrow summarizing the general reasons for using it; ii) people who leave those comments often get abusive replies). Or to complain that they were hard done by because their question was closed for being "too easy" (which is not why it was actually closed; an actual closure reason was explicitly labelled in the interface, but a more accurate summary of the typical close reason is "you've identified the symptoms of a problem in your code, but thus far you have not actually distilled this to a question; you just want someone else to make your code work again"). Or to complain that someone had the sheer audacity to pick through a problem description, isolate a single apparent cause, recognize that beginners encounter that issue constantly, and provide an immediate link for free to the existing "canonical" Q&A for it. (After all, why should they have to adapt code that was written against some other abstract example reconstruction of the problem, to their own code? Why should they have to figure out how that pattern applies to their hundred-line code dump, and where?)
> Your perspective, frankly, doesn't matter. It won't rehabilitate the reputation of SO. I'm sorry this hurts as you've obviously invested a lot of time there.
You don't understand. I am not trying to rehabilitate the reputation of SO.
I am trying to rehabilitate the reputation of the Q&A site format.
And I am trying to get people to stop slandering me and other people I made friends with and cared about. In particular, to stop ascribing false and hurtful motivations, and to have some empathy for what we put up with, and to consider the possibility that what we were trying to accomplish might actually be a worthwhile thing to accomplish that serious people might actually genuinely care about.
When people talk about SO, overwhelmingly they talk about me and my friends. And they repeatedly incorrectly describe me and my friends as "moderators", which comes across as sheer apathy.
Of course my perspective matters to how people are treating me on the Internet based on their perception of things that I did.
> Sites die when the experience isn't something end users enjoy.
I feel like I'm banging my head against a wall here. The site was constantly full of people who were fundamentally not apparently interested in the site's goals, not apparently interested in joining or understanding the existing community, not apparently interested in anything but the service they incorrectly believed the site was there to provide. And the constant implication of this discussion — because it always boils down to "the site died and people hated it and hate you and that's bad and reflects badly on you" — is that I'm somehow supposed to feel bad about the fact that they eventually figured out they were in the wrong place and left. (Or perhaps more accurately: LLMs finally provided they place they really wanted to be the whole time; before that, some made do with Reddit I guess.) After I went out of my way to keep my cool volunteering my time against an unending horde, knowing that attempts to "correct the record" off-site would be at best sneered at.
No, I don't feel bad about that. Because feeling bad about that is logically equivalent to rejecting the right of self-determination that you just acknowledged.
I'm ending here. You are too emotional and now you are accusing (I assume myself) of slander.
Grow up.
Just throwing this out there: the post you're replying to had a litany of things like "we had no control over the fact that the site's owners and maintainers implemented a completely different UX than our interpretation of the policies would allow for".
The site's builders put one set of UX patterns in place. The site's visitors who created things like that linked mini-faq tried to put another in place. When the two are in obvious conflict, as they clearly frequently are, the people who wrote the mini-faq etc. claim it's because the people who built the site are wrong, as is every other non-personally-invested user of the site.
You're not going crazy, or if you are, at least you're not going alone.
> the people who wrote the mini-faq etc. claim it's because the people who built the site are wrong, as is every other non-personally-invested user of the site.
Yes.
Because it's clear that the people who built the site were wrong, based trying to reconcile the design of the site with what the people who built it said they wanted to happen.
It's obvious, for example, that the reputation system, as implemented, could never give the results that it existed to give (roughly: restrict privileges to those who best understood how to exercise them; encourage regular participation from those whose content would help the site achieve its goal while discouraging lower-quality content that buries the gold needles in a bigger haystack). Here's a discussion from 2023 where a huge amount of clear problems were exhibited (including many by myself), with clear reasoning based in the agreed-upon goals, which led to approximately no action:
https://meta.stackexchange.com/questions/387356/
There were countless efforts over the years to try to explain what was wrong and counterproductive about the site design, which fell on increasingly deaf and even antagonistic ears. As far as I can tell, this was simply the result of profit motive. Maintaining quality standards (and gatekeeping people who expect a different experience) is bad for "engagement" (view counts), and therefore for ad revenue.