Comment by csallen

1. Vocal minority will be, by definition, the loudest. And complainers/haters tend to be more vocal. Studies have looked at which emotions lead people to share, and outrage tops the list; satisfaction barely ranks.

2. Speaking of satisfaction, there is hedonic adaption to consider. None of us walk around day to day screaming, "Oh my god, airplanes! Computers! Tropical fruit! WiFi! Indoor plumbing!" We just acclimate, and it becomes background noise.

3. I think, culturally, there is just massive distrust for corporations. Look at any Hollywood movie or popular work of fiction. If there's a corporation, it's inherently evil, and helmed by some sort of sociopath who wants to harm as many people as possible.