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Comment by OutOfHere

1 hour ago

It was not declared whether 2FA was enabled on the account or not. I will assume that it wasn't enabled.

Hmm, I don't know the area well; why would 2FA have been relevant here? From the (unverified) story, the account was administratively handed over via support; there was no indication from any party that the account was hacked. So 2FA prompts would never be part of the picture.