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Comment by vova_hn2

4 hours ago

> Is it because the criteria is wait time not travel time?

Yeah, it doesn't make any sense to optimize wait time instead of total time from pressing the button to reaching destination.

It very well could be the case that people get more upset about waiting for the car than total travel time when they are already in the car. Ie, pick them up sooner even if travel time is longer. In fact, I would bet that this is the case.

Human psychology might allow other reasonable criteria even if perfectly rational choice is just total time to destination.