Comment by Kalanos
4 hours ago
What's crazy is how long it takes to report something like this to a big company and actually have them take action on it. I remember 10 years ago I reported a Giphy ad for the same thing, and it took them months to take action.
Out of curiosity, I've ran some experiments on Facebook for stuff like this.
Results:
- Reporting a message does nothing no matter how much the content breaks their terms of use. 100% of messages I reported bounced back in a matter of minutes with "no action"
- However, using the "request another review" function, which is available after the initial "no action" response, actually seems to work. How quickly this works seems to vary, I've had actions taken as result of this from 1 day to multiple weeks.
Interesting, I've kind of made a hobby of reporting scams and hate speech and watching it take a week to come back with "it's no violation", requesting another and getting the same response in another week. I've never seen them do anything no matter how obvious or awful it is.
Meta doesn't have to give a shit, because they're huge.
Tiny providers have to scramble, because they'll be destroyed by a single failure to handle it fast enough.
It’s not crazy when you consider that their customers are the advertisers, not you. They want to keep their customers happy and buying more ads.
Step 1: establish a process and business unit to "address the problem"
Step 2: wait for it to get out of the news cycle.
Step 3: donate heavily via lobbyists to the opponents of the politicians who called you out
Step 4: de-fund the unit down until just barely enough that you're not lying when you say you "have a team working very hard on the problem." A dozen people in some third world country you pay a dollar a month each, for example.