Comment by pvtmert

Anthropic is the new AWS.

Amazon's first principle is the Customer Obsession. Making customers happy.

Fun bit is that the human psychology rates personal looking fixes better than having no issues at all.

For example, AWS overcharges you, you contact support, and more or less hassle free they refund or issue credits. The customer feels appreciated, or at least got something "extra" or "special treatment".

Meanwhile, any other (small) cloud. Simple, no weird charges. Even _most_ of network egress is free. But, no reason to call support or feel "extraordinary". Comes out as "meh" against Amazon's "top tier" support model...