Comment by jackdoe
6 hours ago
> then hundreds of dollars to service when they break
Can you explain what do you mean by that? It is quite rare to see broken trrs jack on a laptop, at least I have never experienced one, nor on walkman or anything getting heavy plug/unplug use.
I thought it is an issue in reducing the cost to manufacture the case or something.
The jack actually broke on my old xps. Changing it with an aliexpress replacement took about 15 minutes and something like 3€
So yeah, they break, but they are (or used to be?) quite cheap to fix (and this was one of the super thin 13" xps)
> So yeah, they break, but they are (or used to be?) quite cheap to fix (and this was one of the super thin 13" xps)
I had a slim XPS13 and IIRC the headphone jack was on it's own little board. That makes it quick/easy/cheap to repair if you know what you're doing / have the service manual / are comfortable taking it apart.
Not all things are designed that way; sometimes the jack is right on the main board and most people that buy dell laptops are not going to DIY through ali express; they're going to use up phone support time, require a shipping label, technician time ... etc.
All physical receptacles break and increase failures by measurable amounts at mass-production scale.
You take care of your hardware, even during "heavy use," many people absolutely do not - and are downright abusive.
Many of these parts exhibit partial or intermittent failure modes where it's more expensive and difficult to determine warranty eligibility than to just fix the problem. Peanut butter in the jack, loose solder joints, whatever.
I’ve never had one break due to heavy use, but broke one on my work desktop due to forgetting I was wearing headphones and yanking on it when I got up.
Does anyone even do repairs anymore? Swap a motherboard and that's it.
Motherboard companies do hot air work, absolutely.
So... swapping $100 component for a $0.3 break?
Doesn't this make including the jack even less justifiable?
Or don't swap it and live without the jack. But I have never seen a broken 3.5mm port but I've seen many, many broken or flaky USB-C ports.