Comment by opo
4 hours ago
>Calling the Gateway 2000 customer support 800 number was my introduction to understanding computers and I am grateful to their staff for being patient with a 12 year old.
You had a better experience than I had. Bought a Gateway, the cheap hard disk in it went back within a few weeks. Took two calls to support (each putting me on hold for maybe 45 minutes) to get them to admit the hard disk was bad and each call was quite long I remember.
They sent out a raw hard disk and I had to install Windows and all the drivers by hand over the weekend because of course it is my fault they used the cheapest drives they could find.
I think they charged me for the new drive and said they would rebate it if they got the old drive back within a month. I think I was able to use the package they sent the replacement in to mail the disk back, but I had to pay the postage.
Good riddance to a bad company.
I had a similar experience in the plentiful 4 era but they were nice and gave me an hard drive and the reinstall cd. It was really nice of them, the computer was probably not in warranty or barely was with a few days or weeks left and they really were nice to teenage me. This was a 40gb seagate hdd and windows xp pre sp2 to date myself lol