Comment by baby_souffle

> So yeah, they break, but they are (or used to be?) quite cheap to fix (and this was one of the super thin 13" xps)

I had a slim XPS13 and IIRC the headphone jack was on it's own little board. That makes it quick/easy/cheap to repair if you know what you're doing / have the service manual / are comfortable taking it apart.

Not all things are designed that way; sometimes the jack is right on the main board and most people that buy dell laptops are not going to DIY through ali express; they're going to use up phone support time, require a shipping label, technician time ... etc.