← Back to context

Comment by phillipseamore

14 hours ago

Got an MX4 yesterday and it has a printed card with "Go to logitech.com/mx to get started" resulting in a "Forbidden" error page. This product hasn't even been out for a year!

9 comments

phillipseamore

Reply
mikepurvis  11 hours ago

Might have been an overeager packaging designer that printed that and then filed a ticket for someone to set up the redirect and that ticket is still in the person's queue.

Or it's something about your own connection. Maybe an ad blocker? For me, the redirect works:

    $ curl -IL logitech.com/mx 2>/dev/null | grep http
    Location: https://logitech.com:443/mx
    location: https://www.logitech.com:443/mx
    location: https://www.logitech.com/en-ca/mx.html

(I have the Mechanical Mini keyboard and the 3S Anywhere mouse; I like the MX product line.)

  • phillipseamore  10 hours ago

    I'm currently in Europe and forgot my Unimouse, hence the purchase. I just tried on 5G and get a Forbidden there as well, open the VPN back to US and then the URL works. I see "en-ca" in your redirec there so likely they don't have a default/fallback redirect. The MX4 is nice but damn if it isn't the heaviest mouse I've pushed around a tabletop.

    • BoorishBears  10 hours ago

      MX4 finally got me looking elsewhere until I stumbled upon this: https://ergodriven.com/products/the-vertical-handshake-mouse

      I got it specifically because they had a mini rant about the weight of switches that other vertical mice use, and while I couldn't tell if that was a real problem, that's the kind of mentality I used to ascribe to Logitech.

      The MX4 is clearly marketing logic. The haptic feature adds nothing of note, and 100% feels like their marketing people got to preempt the core goal of making an ergonomic mouse so they could have a headline.

      2 replies →

  • aftbit  10 hours ago

    Jeez that's a heck of a redirect chain. The :443 is an odd choice no? And the redirect to https://domain before https://www.domain. There are even two more for me. Also... inconsistent casing for the Location header? Different parts of the server stack I suppose.

        Location: https://logitech.com:443/mx
    location: https://www.logitech.com:443/mx
    location: https://www.logitech.com/en-us/mx.html
    location: https://www.logitech.com/discover/c/master-series
    location: https://www.logitech.com/en-us/discover/c/master-series.html

    • NoahZuniga  9 hours ago

      443 is just the default https port, so not really? It doesn't add anything as browsers use that port by default when the scheme is https.