Comment by ApolloFortyNine
1 hour ago
>If you delete the order off the screen, the computer that does all the metrics thinks you've served it.
I've noticed this at other restaurants too and have debated emailing corporate when it happens (since I'm guessing the manager of the restaurant also is on board).
It's not that I don't get _why_ they do it, but it just compounds the problem. Corporate will see the stats and go 'oh X employees is enough at Y hour' despite 10 people waiting for their order since it said complete.
The impulse to rat on low level employees for gaming the system just enough to keep their jobs is a wild one.
The impulse is to out the bad system, not the poor souls stuck in it. Thus the ultimate decision to say nothing, as there is no way to affect one and not the other.
Oh, I've felt that when they marked my order done and hadn't started yet.
But, like you said, I realized what they were doing, and how they quite possible NEED to do it just to keep dumb management happy.
So of course I didn't say anything.
With each year it's more and more evident what 'temporarily embarrassed millionaires' is not just an observation but more like a medical diagnosis.
> The impulse to rat on low level employees for gaming the system
While waiting their <$20 fast, cheap food.