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Comment by alex0015

1 hour ago

I'm too young to remember this particular promotion (though I certainly ate a lot of fast food in 2004). Data grabbing can't be the only reason, though. It's so much more expensive now to pay a large staff at a restaurant that isn't busy most of the time. Raw materials are more expensive, labor and benefits are more expensive, and the result is a combination of higher prices and lower quality outcomes. If the outcomes were the same the prices would be quite a bit higher.

The only counterexample I can think of is In-N-Out, which is always packed with customers and always has a large and very busy kitchen staff.