Comment by gist
5 hours ago
My thought is that this doesn't shift the burden to those that can afford to pay (and choose to tip) it shifts the burden to many of those who (for a lack of a better way to put it) don't have the money but feel bad if they don't tip. Also I fully understand why businesses do this but it creates a negative feeling at the point of purchase in terms of rejecting and not tipping.
In Germany, it is not very common. Where I see it, I avoid the business.
It's getting increasingly common in Germany as well, especially at bakeries and the like.
I recently had one at one of the big coffee chains where it offered 10%, 15%, 20% and an unlabeled fourth option. The fourth option went into a submenu with 5%, 10%, 15% and this time a labeled none option, which sent you to a another yes/no screen.
I don't avoid the business but I do not feel bad at all not tipping when there is no service involved. And, no, the 3 second interaction of handing me out goods from behind the counter doesn't count. When there is service involved it usually is already included in the price and rounding up is a courtesy but not required.