Comment by ishouldstayaway
7 hours ago
I agree wholeheartedly with your first sentence here. But I find it difficult to think of a worse example you could have picked than taxis. For all Uber's many faults, the taxi companies were worse. Hell they're still worse.
Are you old enough to remember the bad old days?
I assume this is a case of I live in a part of the world where it was different to how it was where you live... Or we value different things.
Whilst you can argue that services may have improved in some respects, the action towards resolution to problems is carefully monitored to help as least as possible and insulate accountability within a blanket of 'help' agents.
Infuriating as it is, this is still better than with the bad old days of taxis, which usually had even worse resolution and accountability. It sounds like people don't quite grasp just how bad the taxi experience was.
The taxi experience was pretty great where I live and where I traveled. I guess we were experiencing different parts of the world.
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