Comment by jazzcomputer
3 hours ago
Whilst you can argue that services may have improved in some respects, the action towards resolution to problems is carefully monitored to help as least as possible and insulate accountability within a blanket of 'help' agents.
Infuriating as it is, this is still better than with the bad old days of taxis, which usually had even worse resolution and accountability. It sounds like people don't quite grasp just how bad the taxi experience was.
The taxi experience was pretty great where I live and where I traveled. I guess we were experiencing different parts of the world.