Comment by dwohnitmok

To be clear the happy path for taxis for me was fine. When things worked things were quite smooth. But this thread is primarily about when things went off the happy path. If a taxi didn't show up, I'd usually have a disinterested dispatcher to talk with who might be able to send another in a half hour. If a taxi intentionally went the long way around to charge more, I'd have to have an argument with the cabbie about this and maybe things would go well maybe they wouldn't. While I didn't personally experience harassment from cabbies I definitely know people who have. So on and so forth. In all of these cases off the happy path the usual recourse back then was worse than the recourse today with e.g. Uber.

Again the overwhelming majority of my taxi rides were fine. The overwhelming majority of my Uber rides are also fine. But when things go wrong they definitely went wrong worse with taxis than Uber rides for me.