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Comment by TeMPOraL

1 day ago

LLMs aren't a database. They're an attempt at brute-forcing an artificial mind. The who and what aren't really interesting there, it'll forget most of such details anyway. What matters is the patterns visible in the text at various scales. How people write. Why they write. To whom they write, in response to what. How does e-mails about mistakes correlate with PDFs they're referring to. How people work with ticketing systems - like how, actually, a ticket plays out. The jargon, the acronyms, the vibes, the causal links. It's all in there, and it's another slice through the set of things humans do, to be combined with other slices already in the training data, and enriching the whole.

(Something something we will add your distinctiveness to our own, you will be assimilated, ...)

(Hell, the fact that it's all from one org would make it a great dataset to have in the open for sociological studies. I bet that today, aided by LLMs to sift through it, you could use it to map how information flows through a large org - how incident on the floor travels through time and layers of management until it reaches the C-suite, what of it survives, how it gets reacted to, how the reactions flow down...)

This, and I think that it is not just the data but the way an interaction unfolded.

So you show the LLM messages 1,2 and 3 of a 15 email thread. What happens in message 4? 5? 6? Etc.

So it's not just training the model on what these things look like, it's prediction.

Having an entire business, that contains loads of nice time stamped data points from across the entire business is a bit of a gold mine as it can be scrubbed backwards and forwards in time and the AI can predict the outcomes at any stage.