Comment by dopamean

I travel all the time. I've missed or been late to all sorts of events because of delayed, canceled, and diverted flights over the years. It's the nature of air travel. It's an extremely dynamic environment that is not in the complete control of the pilot or or the airline. To have the attitude that the company personally owes you because of something like that is, imo, ridiculous. I understand that there are extreme cases where the airline screws up and in those cases you should receive compensation. I once sat on the tarmac at JFK for 4 hours and JetBlue offered me a measly $50 voucher. A plane having mechanical trouble over the Amazon rainforest, diverting safely to a large and safe city, then getting put up in a hotel room for the night does not count as an extreme case of the airline screwing up.