Comment by nostrademons

A product that lets airlines keep annoying people off them isn't worth enough to either the airlines or Google for it to be worth releasing.

My very first project at Google made them about $180M. It was canceled after about 3 years because it didn't move the needle. If it doesn't make at least a billion, it's not worth the distraction to the executives. I was like "Well can I quit and buy it back, I would love to make $180M", but no, it was too tied in to Google infrastructure to make a clean split, and would cost more in lawyers and exec attention to be worth it.

Most likely Google is using this so that they have actual training data on how a company runs internally. What kind of emails do people send? What actions are taken in response to them? What starts out as a chat and then becomes an email? What do communication architectures inside the company look like? Whose job is superfluous and doesn't actually add to the bottom line? Who does the same thing over and over again, which can be replaced by a computer and LLM?

They can then build this into the next release of Gemini and bundle it with their Cloud offerings, where it will generate much more than a billion dollars in sales to all sorts of organizations, without anyone much caring about the individual people who make up the data set.