Comment by crote

> In the general case, if you enter into a contract and pay for a service, then don't receive that service, you're entitled to sue the service provider for your losses.

This generally only applies to direct losses, though. If Amazon ships you a defective Bic pen, and it leaves you unable to sign a time-critical $1B contract, Amazon is only liable for the cost of the Bic pen - not the resulting $1B loss.

You might be able to sue for the cost of obtaining a replacement pen, but anything beyond that isn't going to happen without some kind of bespoke SLA.