Comment by alightsoul

The average user has never once, ever, opened their browser and gone to a website? Never read a newspaper online? Gone to LinkedIn or Facebook, done banking, made a doctor's appointment, found an AC repair shop on the web rather than through an app?

Yes exactly. The difference is that you live in the us where you grew up with the concept of an information superhighway in the 90s. In most of the world the internet as websites never existed, it arrived with smartphones and thus social media apps and by extension some other apps. The things you mention were all done in person or via messaging apps until other apps were introduced. Actually most of the world still does those things in person or via WhatsApp. Well of course not Facebook, LinkedIn or online banking because they arrived with smartphones too.