Comment by dramm

I was working with a team pitching a new marketing database system to Discover Card decades ago. When we were first shown around their HQ which was a kind of hybrid open floor plan with lots of cubicles there was a large office with fancy Queen Anne? style furniture in it, IIRC an EA or two sitting outside. it looked nice but kinda out of place in a sea of cubicles and standard office furniture. I asked who's office that was and was told it's Nancy Donovan's (we were meeting with her team). But they did not describe Nancy as the head of Marketing and Sales etc., they described her as "the person who developed the cashback program". I liked their clarity about recognizing what worked.