Comment by xtiansimon

> “A natural evolution of engineers losing touch with the customers and users”

I’m a neophyte to software teams. I work at an accounting consultancy and deal with lots of SaaS platforms. I’m pissing in the wind about this or that product quality issue through the support queue on a weekly basis. There’s prolly an XKCD comic about it.

It’s a rare company that responds to the issues raised through support. Anything that could make engineering more responsive without degrading the product quality would be welcome to us.