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Comment by bcye

5 hours ago

There is a normal support ticket system not on Discord, which they loudly advertise for having a very good response time. The Discord server is not the primary support method

In my case, the claim was justified. Got a technical response answering my question in detail after half an hour or so.

  • That's also my experience. I did have a few instances of 'random requests failing' they couldn't really diagnose back when they were new; but that was just amazon dropping request in the end

    Service has been great, prices like 10% of cloudflare too once you get the real pricing :P