Comment by yalok
9 hours ago
I'm not sure - it may as well be that regular consumers just don't realize they need this and will greatly benefit from it.
My personal anecdote - we had a complex family travel in the summer, with 6 ppl and 6 separate flights booked (some multi-leg). SAS messed up on one booking - they decided to cancel the flight we had from Oslo, and rebooked us to an earlier date (2 days shift). That wouldn't work for the rest of our schedule, so I had to rebook, overpay extra money for now longer & more expensive flights - but to add the insult to the injury, when I did this through their website, they didn't transfer the food that I paid for the earlier reservation. Calling them in roaming and trying to get it fixed with a human support agent didn't help - the agent said he just can't fix it on his end, and suggested that we just file for reimbursement on their site.
I never had time to file it since July.
But today I had a reason - to test Muse - and asked it to handle it for me. To my surprise, it dug through all of the SAS emails and actually found the emails confirming that the food fees were reimbursed exactly the same date when SAS moved our original flight. Apparently I didn't notice those notifications since they were spamming with all kinds of notifications that day. But, if not some tool like Muse, I wouldn't even find time to handle this and either file a claim or figure out my miss on their earlier reimbursement.
Any privacy concerns you had connecting your email?
yes, it was not easy to mentally give that access, but then I heard from friends how much work was put in into securing it and separating LLM/agents from the API tokens access (also saw this detailed blog post from the lead developer - https://research.meta.ai/blog/security-and-safety-for-ai-age...), plus I had the pressure to get the problem resolved - so I decided to risk and try it out.
Eventually, though, Muse Confidential VM is an even more locked-in option coming, per that blog post...
Ah, your concern was about an LLM messing something up, vs. about becoming a (tiny tiny) piece of training data for Zucky / getting slightly more targeted ads (or price discriminated against or something in the future)?
Mm, I see a small note on the second half of a bullet ( https://about.fb.com/news/2026/09/introducing-muse-personal-... ) that you can opt out of training. I know I’m a privacy weirdo since this didn’t make the FAQ in the OP:
Guess you can opt out on the free tier? (I’m not much [read: at all] trusting of the company but I know many are fine either way.) Not saying I’m happy about having my emails on Google’s servers btw or would be comfortable connecting email to Anthropic/OpenAI.
Wonder if opting out of training means they’d avoid using information gleaned from our emails to better serve their advertisers. Without knowing I guess I’d be concerned about even correspondents of mine using the service.
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I have a hunch the real killer feature of assistants like this will actually be the ability to identify moments like this where it'd actually be helpful, instead of relying on users to actually try/do everything with it.