Comment by Freak_NL
13 hours ago
It's a dumb thing to do too. If you have a website, you control what it says. For a shop or restaurant it's totally fine to just show a nice photo with your name, opening hours, address, and contact details, and just link to whatever social media accounts and reservation/delivery ordering platform you use.
It's also the place that will allow you to inform your patrons when big tech deletes your heavily invested in social media account for some reason.
Not having a normal website means that potential customers who search for you get hit by login-walls for Instagram and Facebook if they're not on it, or 'you need an app for this' with crap like TikTok. It also makes my (volunteer) job of mapping the area around me harder, because I'm most certainly not going to bother to enter any additional info about your business if I have to go to Instagram or Facebook (and in the OpenStreetMap community I'm not alone in that).
A lot of people today, particularly young people, no longer use the open web in a browser. They only use the social-media walled gardens through phone apps. Even for some newspapers etc. that might have existed first as websites, they use instead the official phone apps. So, a restaurant making its own website is not as important in 2026 as you think.
I think it's a very sad state of affairs, but I find even myself trusting the Facebook page more than the actual website for many places, since you can see the latest updates on Facebook (and how recent they are), while the website could be completely outdated with no way to tell it.
My experience is most restaurant websites are either outdated, offline, or hacked and showing some malware page. While the social media page is up to date.
While all of then problems you list are real, small restaurant owners don’t have the time or skills to run a website, having a social media and listing on the maps apps is enough.
I agree. If a business decided to only be on Facebook or Instagram, then they're choosing the path of hiding themselves from the open web. I wouldn't even bother to update their info on OSM.