Comment by msephton
2 days ago
Why can't they capture OS, Browser, and IP address at the time of error?
All that information is available at the point of failure, the user should not need to email it in.
2 days ago
Why can't they capture OS, Browser, and IP address at the time of error?
All that information is available at the point of failure, the user should not need to email it in.
Presumedly they collect that, but the vast majority of blocks are correct and not errors. This info allows them to look up the user’s request to label it as legitimate.