Comment by yunwal
9 hours ago
> those who need done a small set of narrowly defined tasks with existing clear guardrails: repetitive physical labor in a controlled environment, call center and customer service chat work, etc.
I have no idea how people can so confidently say that call center work is a “controlled environment” or “repetitive”. It’s almost by definition not repetitive or controlled. Customer support is what I go to when the controlled environment has failed
Depends on what customer support means.
Typically it means knowledge retrieval from a KB or manipulating a control surface not visible to you.
came here to say exactly this. in fact, this is probably why we are not seeing a lot of AI application on customer service use case, and when we see one, it's almost always frustrating.