Comment by ocdtrekkie

As a SaaS customer, interacting with SaaS vendors tends to entail:

1. Finding out a company wants several grand to flip the "allow SAML" switch on the tenant config, and a few thousand a year in additional licensing to leave it on. (I had a vendor both tell me it "takes five minutes" to get it set up, and then quote me $4,800 to "implement" it.)

2. Having to yell at the SaaS vendor for routing the identity connection between two or three other identity providers in different various clouds because, you know "modern stuff". (A vendor I am working with has not less than five different accounts to access various parts of their infrastructure, none of which are connected at all. I assume people there listened to "switch to OIDC" nonsense, completed half the job, and now have OIDC sites and SAML sites forever.)

3. Discovering the SaaS vendor knows how Entra works, how Okta works, and how Google auth works, and having no idea how SAML works. Or OIDC or anything else for that matter.

4. Eventually finding an engineer far enough from the sales and implementation teams who can answer how the product actually works. :D This point is reached after a lot of yelling.