Comment by edwcross
4 days ago
Unless you're in country A and ordered from country B (both in Europe), in which case the consumer protection agency from country A may just tell you "well they're not in our country so we can't do much, try contacting the European consumer agency, which after spending 30 minutes finding their form, and checking that you do qualify (which you won't, for some stupid reason like "did you try calling them nicely and sending a letter and waiting for 30 days?"), they will just say "ok cool we sent them an e-mail, we'll tell you how all of this will work out".
Or maybe I'm just in a bad European country who pulls this kind of demotivating stints every time I have this kind of problem.
Sure, I don't say it is easy, it is also a matter of perseverance, in most cases.
I've tried it, a dozen times, in two European countries with, on paper, strong data protection laws. Every single time, after anemic back-and-forth, the national data protection agency basically told me "they say it's fine and you opted in, nothing we can do".
Sometimes you really hit a dead end. Some orgs just don't respond, or say they don't have the resources to process your complaint, or lie. The codified consumer protection laws are nice, in principle. Multinationals know they can get away with pretty much anything.
Fair. The agencies are one tool, but the payment intermediary is usually the one that actually moves - a chargeback often does more than an ECC complaint ever will
Damn it feels good to be an American eagle sounds