Prioritization and escalation exists in most companies. I guarantee you that once an issue hits the HN front page, even engineers who might have totally different talks will get involved. (Never worked at GH or have talked to anyone there in years but this is how everything works pretty much everywhere)
The public shaming will continue until the internal incentives improve. Make sure to drop that HN thread link into the internal task tracker y'all. Don't forget to report to journalists if the severity warrants it (Brian Krebs, 404media, etc).
"Show me the incentive and I'll show you the outcome."
> Prioritization and escalation exists in most companies.
Yes, indeed public awareness of a problem affects how an issue is reprioritized. Some companies even employ web scrapers to do sentiment analysis at each release, and visible issues do get bumped to high priority.
It's amusing how some people in this thread try to pretend this doesn't happen, and make these bold assertions with a straight face in replies to people who were in actual meetings where issues were escalated because of this.
Prioritization and escalation exists in most companies. I guarantee you that once an issue hits the HN front page, even engineers who might have totally different talks will get involved. (Never worked at GH or have talked to anyone there in years but this is how everything works pretty much everywhere)
The public shaming will continue until the internal incentives improve. Make sure to drop that HN thread link into the internal task tracker y'all. Don't forget to report to journalists if the severity warrants it (Brian Krebs, 404media, etc).
"Show me the incentive and I'll show you the outcome."
> Prioritization and escalation exists in most companies.
Yes, indeed public awareness of a problem affects how an issue is reprioritized. Some companies even employ web scrapers to do sentiment analysis at each release, and visible issues do get bumped to high priority.
It's amusing how some people in this thread try to pretend this doesn't happen, and make these bold assertions with a straight face in replies to people who were in actual meetings where issues were escalated because of this.