Comment by anal_reactor

I remember that once my flight was cancelled and I figured out that if I buy a bus ticket "right now" I'd be able to reach my destination in a sensible time. I quickly bought the ticket... for the wrong day.

I called the bus company, a native speaker of my language immediately picked up, rescheduled the ticket, and told me to pay €2 extra to the bus driver.

I was shocked that customer support could be so simple.

BTW I spent 6 hours total spread along 12 months calling an Indian customer service before I got my money back for the cancelled flight.