Comment by simonw
10 hours ago
I've worked with several excellent people in my career who progressed from customer support to QA to QA engineer to software engineer.
It's not common though, and I don't think it's a case of "training". Some people have the drive to figure that path out, and those people should be encouraged and supported.
> Some people have the drive to figure that path out, and those people should be encouraged and supported
Totally agree. I don’t think that means institutionalizing that pipeline is likely to yield those folks. They’re rare.