Comment by zhivota
4 hours ago
Right, example being expense pre-approvals (for low dollar value purchases like office equipment). General purpose LLM not required, and the product experience surrounding it does matter (reporting, auditing, fine tuning future responses, etc.).
A lot of that seems like low-value-add/low-margin "simple" automation.
I haven't personally yet found a net-new-capability bigger than that from LLMs here.
It really shines when you use that decision routing in industries where they need to automate these routings reliably with very low latency, higer certainly and ,more important, at scale. Take call centers for example. If a voice company needs to automate escalation etc. an llm would be an overkill. That's where system 1 models shine.