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Comment by majormajor

3 hours ago

A lot of that seems like low-value-add/low-margin "simple" automation.

I haven't personally yet found a net-new-capability bigger than that from LLMs here.

It really shines when you use that decision routing in industries where they need to automate these routings reliably with very low latency, higer certainly and ,more important, at scale. Take call centers for example. If a voice company needs to automate escalation etc. an llm would be an overkill. That's where system 1 models shine.