Comment by reachableceo
13 hours ago
I am curious why so many of these systems are based on GitHub issues. Why not use a proper ticket system?
I use Redmine (lightly customized) and have found that to work very well. Especially for performing review / UAT of the work or providing response to the agents questions when it wants me to pick an option.
The underlying data model of a ticket / project management system is so rich and well suited to bodies of work.
Who defines what proper is?
Why are github issues not a proper ticket system? E.g. rust uses it, seems to work fine for them...
The simple answer is convenience. It was just easiest to build it this way when we started.