Comment by TFNA
8 hours ago
Not just a matter of binary open/closed, though. In some countries now, in branches that remain open have slashed staff, leading to very long waiting times or the need to book an appointment in advance. Very different physical-location landscape than 15 years ago.
Can't speak to the UK experience but in Australia, the nature of in-branch assistance has changed but IMO for the better. No more standing in line waiting for Nanna to get her pension out. I book an appointment online, rock up, get my limit raised or whatever, bam done.