Comment by mikepurvis
4 days ago
I'm intrigued about the "Trip Planner" being a top-level app. Only tried it in a very surface level way, but the recent trips I've planned (Ottawa for 6 people, Cancun for ~20) have ended up as an ugly mishmash of spreadsheets + google maps saved locations list + random chatgpt sessions.
It feels like there's an unmet need there for managing something more flexible than a minute by minute itinerary, maybe like a list of must-do and want-do activities and dining options, with the system able to figure out what is open when and has other constraints like the weather, costs, what activities pair well together, which group members some things are more or less suited to, what the contact details are for things like a private tour, etc etc.
Definitely there is a need, as you say, but the Internet lacks a cross-site (DB-like) transaction capability. Hotel bookings and flight leg bookings are interdependent, and you will want to lock them in (transaction "COMMIT") once the complete path has been validated as available; if, in contrast, one flight leg or one hotel night are unavailable, the whole plan path may have to be cancelled.
Such a tool would be enormously helpful even for individuals traveling (e.g. business people or scientists visiting customers or trade fairs), which is important as this massively increases market size/potential user base scale.
Holding flights and hotel bookings like that is possible although any kind of online travel agent doing it at scale will not last very long. Travel is still pretty relationship focused when it comes to inventory and if an OTA tries to do things that create churn on that inventory then it will get flagged pretty quickly.
An aggregator or AI assistant like Muse might have better luck although the mechanism for those will require charging whatever credit card you give it. For flights, it should work just fine in the US. There is a mandatory fully-refundable 24 hour cancellation period on all flights booked more than 7 days in advance through US point-of-sale, or they have to honor a 24 hour hold without payment but not both. Hotels get a bit dicier since the policy there will be dependent on each hotel.
At least for myself, business travel remains relatively simple: go to Perk or whatever the business-supplied travel portal is, put in the dates, book whatever flight and hotel are in-policy, when I get there report to the conference/customer/whatever, and buy whatever food is available when I get hungry.
It's travel for pleasure (especially with groups) where all the complexity comes in: there's a lot more stuff to schedule, more slop in what exactly happens when, more competing preferences, more need to have multiple things on deck so you can react to changing energy levels, etc.
Not too hard to see why a lot of people just give up and book an all-inclusive where every day is the same and everyone can just "do whatever", but with better tools, maybe rolling your own vacation could be made more practical and coherent for a normal busy person to put together.
On the matter of transactions in particular, I think airlines largely solve this with 24hr no-questions refund periods. So, book your airfare, then your lodgings, and if there's some problem with the lodgings, then refund the airfare and start over.