Comment by ttctciyf

> build critical systems into kafkaesque hellscapes

This is already SOP in large companies that seek reductions in support and customer service overheads. It has been for a while.

The only plausible fix is legislation mandating a reasonable level of _human_ support for all customers and clients and accountability for maintaining it.

Plausible until you consider the political obstacles to getting something like that enacted, that is.