Comment by Timon3

I think that Valve's willingness NOT to chase money as you've described is, ironically, a huge factor in their incredible success. That's not to say that shorter loading times are bad, but AFAIK Valve is already among the US companies with the highest revenue per employee - if they are happy and their customers are happy, who is losing out?

Consider that competitor stores were usually more profit-oriented, which was usually also the reason they failed.