Comment by rcxdude
11 hours ago
Largely this can be solved the same way it is at a lot of call centers: first line support isn't actually given permission to do much more than the customer can do themselves.
11 hours ago
Largely this can be solved the same way it is at a lot of call centers: first line support isn't actually given permission to do much more than the customer can do themselves.
I wouldn't exactly call that "solved", this still sucks for the customer.
I think the ideal solution would be to track and punish fraudsters, but there seems to be little political will to do anything about petty crime these days.