Comment by cowlevel
5 days ago
The magic words that work at most banks are "close my account", but you have to be prepared to actually close your account if they don't back down.
5 days ago
The magic words that work at most banks are "close my account", but you have to be prepared to actually close your account if they don't back down.
Maybe that works in the some countries, but among the 3-4 mainstream banks in my country, making that threat when you are anything less than an unusually high earner by local standards (and perhaps a customer of ancillary investment services) is just going to be met with "Fine, we'll close it then." You might be overestimating just how much banks need any one average person's custom. Also, by local cultural standards, making such threats to a business for the sake of obtaining better customer service is over-the-top Karen behavior, so you have already lost when you do that.
"I won't continue to be your customer if you cannot provide the service I need" Is not "Karen behaviour".
Continuing to patronize a business that will not sell you a product you want is being a pushover. The flip side is if a business is in the custom of only providing certain services to those who threaten to leave, then they shouldn't be surprised when people threaten to leave in order to receive good service.
I suspect that you live in Canada, which has the banking oligopoly that leads to banks not giving a shit, and customers that are used to banks not trying. If more people were willing to take their money and walk, Canadian banking would probably suck less ass.
Canada has a lot of banks, including digital/virtual ones. All provinces also have at least one credit union to rival regular banks.
Just because there are juggernauts ("the big five/six") doesn't mean it's an oligopoly. This isn't like telecom where there are only 3 choices (4 in some provinces) and nobody else can enter the game because it costs too much.
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Why wouldn't you close your account if they don't provide what you want? It's not an empty threat, just a fact.
Because you won't get what you want at any other bank, either. Hardware tokens are viewed as superseded and phased out everywhere.
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