Comment by Arch-TK
4 days ago
They seriously said something like this to you? The last time I had to interact with them to get a replacement hardware token was about 6 years ago.
So is it now their official policy that to have a bank account with them you must own a phone that can run their app?
I really don't get how your excuse worked, but I am guessing this is a made up policy and the fact it's a charity made them think twice about being assholes about this.
Indeed they did. I had to go to a branch to get a new security device, mine having run out of battery. This involved speaking to their customer support on the phone anyway, and they told me that. Telling them that the organisation (a local sports club using a charity account) had that policy caused them to back down, though they hinted that they wouldn't do so in future. As you might guess, I created the policy once they gave me the "not a valid excuse" line (I run the club). Their agent seemed very confused by my assertion that the app would not run, because it runs on Android and iOS (they claimed) and they presumably thought that those are the only smartphones which exist.