Comment by pavlov
12 hours ago
Windows 95 was the last release that had serious user testing in controlled environments. (They were also cribbing lots of notes from NeXT, which helped.)
Something fundamentally switched around 1998-2002 in how interface design was viewed and approached. I started my career in software as a design summer intern at a company that made a Windows “groupware” application in 1997. They took pride in following the platform’s guidelines and actually testing their designs with real users being videotaped trying to use it. The company’s UI design department was tiny, but employed both an industrial designer and a cognitive scientist.
Five years later, everybody I met in UI design was a graphic designer who was drawing glossy website mockups in Photoshop. The elder lore of science-based UI design was completely lost when Web 2.0 happened and app designs became vibes-based. Even Apple couldn’t resist the tide. (Indeed Steve Jobs’s return to Apple in 1997 was a major contributor because he had developed a taste for user-hostile skeuomorphism like the brushed metal QuickTime Player.)
I don't think that's true.
I was at Microsoft when they user-tested Windows 7 to death. Including installing eye tracking software during sessions so you could monitor where the user was looking at on the screen.
That data was in part used to justify the changes made in 8: "Users only click on the start menu 0.1% of the time and when they do they focus on a narrow portion of the screen."
A couple of the UX people who worked on Win8 told me that some of the UX study results were faked to give the desired results that justified the new Win8 design changes.
Def the sort of stories you hear at at a bar after work.
how do you go from
> the users don't focus on this menu much
to
> therefore we need to make this menu as large as possible
shouldn't the conclusion have been "the start menu is so great the user doesn't even need to focus on using it". it feels like desperately trying to make the data fit the predefined conclusion, despite the data screaming and kicking.
Skeumorphism is the opposite of user hostile. Flat design. Now THAT is user hostile.
You’re not wrong that they aren’t directly correlated. I can see the argument though that making Notes look exactly like a yellow legal pad was not an automatic gain for usability compared to say, wordpad.exe with its super simple toolbar that showed you every option.
I think a fair take is that going full skeuomorphic may take some options off the table for you because they would conflict too much with the metaphor you’re leaning hard into.
I’m still 100% Team Forstall though, considering the massive violence that ios7 and its copycats have wrought on usability.
Some skeuomorphism is user-friendly, like buttons that animate like they're clicked when pressed down. Other skeuomorphism was user-hostile, like the various mouse-only interfaces where everything had to be dragged around to work.
Skeumorphism where "things look like real things" can be fine. Complete skeumorphism where "things act like real things" is user hostile.
The poster boy for that is the old QuickTime Player, which had a volume wheel and a drawer for shortcuts. https://www.johnforde.com/teaching/shame/qtime.htm