Comment by zahlman

> getting viciously angry when these support bots lead with, "I'm very sorry to hear that. I understand how [rehashed summary of complaint] would make you feel frustrated."

The bots are specifically trained to do this because lots of people are dumb enough to prefer it that way.

It's something ELIZA could do in the 60s, and that worked unsettlingly well for an unsettling fraction of people who tried it.