Comment by saidnooneever
5 hours ago
people have varying degrees of sensitivity and also different defaults when it comes to interpreting phrasing depending on their native language, cultural expressions, current emotional state and more.
its a bad thing to assume that everyone is the same here and have some default reactions.
these are people who in name of company are responding to customer concerns, unlike us who are simply commenting on stuff. its a different context to communicate from.
what do you think will be nhe result if they word things clumsily, people get angry, and then stop their subscriptions. Its not a handy thing to be doing. Big tech can be harsh, ive seen people sacked for less.
Do you have any visibility into why or how only is viewed negatively by some populations? I am still struggling to connect that dot, and I am a native english speaker. But I suspect that may be part of the problem? Are their some languages where the translation of only isn't parsed quite the same or something?