Comment by leetrout
1 day ago
At a certain scale (probably bimodal distribution) it makes sense to have a provider you can shrug it off to and point the finger to when things are missing features or the system goes down, etc etc. On the big-co end of that spectrum I think you are right and AI makes this stuff easy to launch internally.
The owner at my current gig has multiple times said "software is over" as it being a sort of gravy train of rent seeking. Products are gonna have to offer real / significant value to attract new customers. Maybe even to keep them, too...
>> and point the finger to when things are missing features or the system goes down
This sounds good in theory but - and I speak from experience with a FF system causing a system-wide outage - clients don't care why YOU had an outage, or that it's not immediately your fault, and they really shouldn't have to. The reality is more like you're paying for a dependecy that you can't mitigate.
Being able to point fingers is also a moot point from a theoretical perspective.
Given that every FF system comes with a bunch of different mechanisms that prevent your system from being catastrophically impacted in case the provider goes down, its still the fault of the integrating party if you experience an outage due to a FF provider.