Comment by modfodder

My sister probably would have trouble finding and installing firefox, and then wouldn't get more out of it than she would Safari. I'm not sure what websites you have problems with, but I can't remember the last time I had Safari crash on me (anecdotal I know, plus I bounce back and forth between Safari and Chrome).

And I agree that there are better versions of Apple's free software, but it's free, and does exactly what it should, which is lubricate the novice user's experience. Once you pass novice, it's easy to go find software that fulfills your needs.

And I would disagree that most other people are of the same opinion. My guess is that you live in a bubble of mostly experienced computer users (as do most of us on HN). Go spend a day at an Apple store somewhere besides the Bay area and you'll see most of the people that make up the bulk of Apple's user base. They, like my sister, probably don't even know there are other options out there (some are using iPad and iPhones, sure, but plenty are still using iMacs and Macbooks).