Comment by vitd

Reading this leaves me feeling like the author has some enormous cognitive dissonance going on:

"And finally I defended some of YouTube’s UX elements by demonstrating how it needed to feel like the community’s fingerprints were on the site, not just some experience they lean back and watch but don’t touch."

Every Google service is an experience where Google just leans back and watches but doesn't touch. They have no tech support, not even an email to write to in most cases. What a baffling statement to make.